Four Seasons Hotels and Resorts, our longtime favorite family-friendly hotel brand, have just announced their new Lead with Care program in partnership with Johns Hopkins Medicine International in an effort to keep guests and employees healthy moving forward.
And because of this new initiative, Four Seasons will have an official Hygiene Officer at every property. The rooms will also be disinfected daily, reviewed by a blacklight, and have in place masks, hand sanitizer and wipes for guests to use. Lastly, Four Seasons is pivoting more towards its mobile app—allowing guests to minimize their in-person interactions yet still get all the service and amenities they love from Four Seasons hotels. Four Seasons has always been an outstanding provider of luxury and now it seems they will be an outstanding provider of a new kind of luxury as well—safety.
Below are all the ways that Four Seasons are keeping their properties clean.
ENHANCED CLEANLINESS:
Each Four Seasons property appointing a Hygiene Officer focused on implementing enhancements to already stringent procedures;
Rooms disinfected daily with EPA approved products and will have blacklight inspection by room attendants;
Focused re-training programs for Housekeeping teams on all cleaning protocols are being implemented across the portfolio;
Public areas cleaned hourly with extra attention to frequented areas including front desk counters and public restrooms;
The COVID-19 Advisory Board exploring an array of options to equip properties with the latest tools and technology, including electrostatic spraying, ozone technology for air purification and/or UV technology for HVAC systems.
HEIGHTENED GUEST SAFETY AND COMFORT
Lead With Care kits placed in each guest room providing masks, hand sanitizer and sanitization wipes, with additional masks supplied on demand;
Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping services;
Restaurants and bars may operate with reduced capacity to ensure adequate space and socially distant set-up;
Nearly all restaurants providing a-la-carte service with digital menus wherever possible;
In Room Dining offering contactless delivery outside guestrooms along with sustainable, single-use packaging;
Four Seasons App and Chat providing guests with real-time, contactless interactions with employees from their own device on nine global platforms and in 100+ different languages.
EMPOWERED EMPLOYEES
Lead With Care training building on Four Seasons legendary service model and diligent attention to detail, ensuring Lead With Care procedures are delivered in a thoughtful, attentive manner that balances guest safety with personal reassurance and comfort;
Training focused on educating and empowering employees to deliver the enhanced health and safety program with confidence, passing on this care to each and every guest and resident;
The COVID-19 Advisory Board advising on the global training program for all employees including: ensuring employees have a well-informed understanding of the disease and its transmission, providing guidance on appropriate social distancing and use of personal protective equipment, as well as physical and mental health monitoring and support;
Grounded in emotional intelligence, employees are undergoing behavioural training, ensuring empathetic, personalised care and connection are not lost in the absence of close contact and limited face to face interaction.
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