Aside from deep-cleaning its hotels with electrostatic sprayers and enhancing stricter safety protocol, Montage International, a luxury hotel and resort brand, is also offering guests 24-7 virtual health care service through a 30-day membership to One Medical. Here's how One Medical works:
One Medical memberships will benefit guests by making it easy for them to get in touch with a One Medical provider within minutes over on-demand video chat or secure messaging during their stay or upon their return home. The One Medical app allows travelers to work with the company’s virtual medical team to remotely triage symptoms, including COVID-19 related concerns, and to get a recommended care plan for their concerns or condition. The mobile app also helps handle a variety of other health concerns, from prescription renewals to remote assessment of skin conditions such as a rash. In markets where One Medical also has offices, guests can make appointments for primary care needs, including COVID-19 testing.
But Montage is not just offering this to its guests, but also to its employees who will receive annual One Medical memberships.
When Montage Hotels reopen, their Peace of Mind Commitment to guests will be enacted. Here's what all those steps entail:
AT THE RESORT
- Enhanced focus on overall cleanliness and hygiene, including increased frequencies of sanitization and deep cleaning for high-touch areas
- Integration of the latest cleanliness technologies including the use of electrostatic sprayers,
- UV wands and devices, and particulate level air filtration systems
- Reduction in capacity through thoughtful social distancing design for all restaurants, bars,
- lounges, gyms, pools, and public areas
- Incorporation of contactless services/deliveries whenever possible
FOR GUESTS
- Complimentary guest access to ONE MEDICAL and their award winning combination of cutting edge technology and healthcare providers, allowing seamless virtual care while away from home
- Complimentary hand sanitizer and facial coverings provided to all guests and meeting attendees
FOR ASSOCIATES
- Robust training protocols for all associates in CDC safety and sanitization guidelines
- Daily associate health certifications including temperature verifications and health assessments
- Associate hygiene and safety requirements including use of personal protective equipment
ARRIVAL & CHECK-OUT
- Registration cards, credit card devices, room keys and pens sanitized with a UV wand prior to being provided to guests
- Contactless Bell Services available for delivery and retrieval of luggage
- Encouraged use of email and text for all guest transactions where appropriate, including check-out
- Valet Attendants to use disinfecting wipes to wipe down steering wheel, ignition button, turn signal, and door handles (inside and outside)
ROOMS
- Each guest room will include an individual hand sanitizer and packet of disinfectant wipes for use during stay
- Guestrooms cleaned and disinfected thoroughly, in accordance with health and government guidelines. All Housekeeping associates are required to wear gloves and masks prior to entering all guest rooms.
- Extra pillows and blankets are available by request only and not stored in guest rooms
- All items delivered/picked up from guest rooms to be thoroughly sanitized
- Housekeeping services can be declined by guests during stay or staggered, based on guest preference
RESORT DINING
- Seating capacity reduced at all restaurants, bars and lounges to allow for minimum of six feet between each seated group/party of guests.
- Menus placed on table prior to guests being seated to minimize contact
- Frequent hand washing and sanitation required by all associates
- Food preparation protocols strictly enforced, including gloves to be worn at all times when preparing food and contactless methods when being transferred to other associates
- Option for room service to be contactless, including delivery and retrieval
- A snack menu in lieu of honor bar to be made available for pre-order prior to arrival
SPA AND FITNESS CENTERS
- Temperature screening process implemented prior to entering Spa
- Increased cleaning and sanitization procedures, as well as masks and gloves to be used by spa therapists. Hand sanitizers, masks and gloves will also be made available for guest use.
- Social distancing to be adhered to in public spa areas, with each treatment scheduled to allow additional time between guests to allow treatment spaces to be deeply cleaned
- Steam rooms, saunas and plunge pools temporarily closed
Implementation of these health and safety enhancements is already underway across the Montage International portfolio, as we prepare for the re-opening of our hotels and resorts through May and June 2020.
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